Services

Managed Services :

In today’s business world, speed and agility are essential. Organizations are continually facing challenges in scaling and managing their Information Technology infrastructure while effectively reducing costs. IT system security, availability and performance are key components for any successful business.
IT Infrastructure managed services is an integrated approach to the entire lifecycle of a built asset from planning, design, construction, operations, technology upgrades and managing obsolescence.
PG Connect Managed Services provides end-to-end Management of IT Operations and Infrastructure. Our services enable to maximize your IT system uptime, improve service levels, and lower operational costs by centrally monitoring and managing your entire IT & Non-IT infrastructure.
PG Connect Managed Services can provide the agility and knowledge needed to manage IT systems while the client`s IT staff focuses on accelerating core business initiatives while at the same time reducing the total cost of ownership for IT systems support.
As part of our service offerings, we offer pro-active monitoring, troubleshooting & problem resolution, helpdesk, optimization & improvement and incident management services with high level service quality.

We can proactively monitor and manage applications, physical and virtual servers, networks, databases, and storage devices in any private or hybrid cloud environment by using the latest arsenal of IT Remote Management and Monitoring tools available. This greatly increases your IT system performance and reliability.
PG Connect, in consultation with the customer will define the standard operating procedures (SOP), service levels, metrics and measurements for all managed service offerings. Service level performance will be reviewed periodically by the PG Connect & customers.
PG Connect has well defined escalation matrix to enable the customers to quickly reach the appropriate personnel to address their critical issues. Our team comprises of efficient operations managers, team leads, and engineers.

Technical Support Services :

PG Connect offers technical support service effective maintenance of your IT infrastructure. The support includes hardware warranty & replacement, preventive maintenance, problem troubleshooting and resolution services.

Migration services:

PG Connect migration services provide professional guidance to advance operational efficiency, reduce risk, and increase your competitive advantage. With more than a decade of experience, PG Connect offers assistance and stability throughout what can be a complex and overwhelming process.
Our specialized capabilities in infrastructure migration can guide you through the entire migration process for a seamless, systematic, holistic, efficient, trouble-free transition with control on costs, improved operational excellence, and mitigate risk with minimum down time or no down time.

Our Migration Services Include :

Network Migration :

1G to 10 G Networks
Un-managed to Managed Network
Wired to Wireless Network
IPv4 to IPv6

Datacenter Migration :

Server Rooms to Datacenter
Legacy to Virtualize

Cloud Migration :

On-premise to Cloud
Office 365
Cloud Application